Stallion Hosting Terms Of Service

Stallion Hosting is a privately Owned Hosting Service Provider based in Durban, South Africa. We aim to build lasting relationships with all our clients across Globe.

1.) Account Setup

We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) in case of fraud. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under.

2.) Content

All services provided by us may only be used for lawful purposes. This includes, but not limited to: copyrighted material, material we judge to be threatening or obscene, pornography.
Examples of unacceptable material:
IRC Bots
Warez Sites
Pirated Software
Hate sites
Hack programs and archives
IRC Bots
SEARCH BOTS
Email Scrappers
Website crawlers
Any Type Of Server Side Bots
Warez Sites
Pirated Software
Hate sites
Hack programs and archives

It is your responsibility to ensure that scripts/programs installed under your account are secure and permissions of directories are set properly, regardless of installation method. Always, set permissions on most directories to 755 or stronger. Always, set permissions on most files to 644 or stronger. Users are ultimately responsible for all actions taken under their account. This includes the compromise of credentials such as user name and password. It is required that you use a secure password. If a weak password is used, your account may be suspended until you agree to use a more secure password. Audits may be done to prevent weak passwords from being used. If an audit is performed, and your password is found to be weak, we will notify you and allow time for you to change/update your password.
IT IS YOUR RESPONSIBILITY TO KEEP ALL YOUR SCRIPTS UP TO DATE ALL THE TIME! IF YOUR SITE GETS HACKED/INFECTED DUE TO OUTDATED SCRIPTS OR WEAK PASSWORDS THEN THAT IS 100% YOUR RESPONSIBILITY.

3.) Zero Tolerance Spam Policy

We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. "Safe lists" and "double optin" will be treated as spam. Any user who sends out spam will have their account terminated without notice.
We reserve the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with this policy, at our sole discretion. We also reserves the right to make any such modifications in an emergency at our sole discretion.
We reserve the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee. This cost of the clean up fee is left entirely to the discretion of Stallion Hosting. All rights reserved.

4.) Payment Information

You agree to supply appropriate payment for the services received from us, in advance of the time period during which such services are provided. You agree that until and unless you notify Stallion Hosting of your desire to cancel any or all services received, those services will be billed on a recurring basis.
No Contracts - This does not mean you can signup and then pay whenever you like! We run a Tight Ship at Stallion Hosting, enabling us to provide excellent prices to all our customers. If you do not pay your account by the due date we reserve the right to suspend your account and add Late Charges(R200.00) to your account.

To re-activate suspended accounts will cost you R200.00 payable upfront before re-activation as well as the overdue invoice

If payment is not made within 7 days of due date your account will be permanently deleted without any further Notice.
We reserve the right to change the advertised monthly payment amount and any other charges at anytime.

It is up to you the client to always make sure that all hosting and domain payments are made on time to prevent any disruption of services.
No receipt of invoices due to any reason will not be used as an excuse for not paying for any services. You can at all times login to your client area to view any invoices we have sent. All due dates are available for all accounts and services at all times.

If payment is made from any other bank other than FNB then it is your responsibility to allow for up to 2 days delay before payments will be processed. Eg: If your due date is on the 1st then you will need to ensure your payment is made at least 2 days before the 1st.
All Cash Deposits will incur a fee of R25.00 for each deposit made, this additional fee will be added to your next invoice.

5.) Backups and Data Loss

Your use of the service is at your sole risk. We are not responsible for files and data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on our servers.

6.) Cancellation and Refunds
Cancellations are PERMANENT and no backup data will be available for recovery after cancellations. If you cancel and move to another company then you need to make the needed arrangements with regards to moving your domains as we will then no longer be available to assist.
If your accounts were in good standing we will not delay any domain transfers. If you were a slow payer or had outstanding invoices then you will be responsible for settling any outstanding domain fees at the registrar directly before they will approve the domain transfers. We only pay your domain fees after 60 days at the registrar if your account is in good standing. If your account is not in good standing you will forfeit the domain registration fee to us and will have to pay the domain yourself at the relevant registrar. Domains are registered to the company name/personal name that you used when you signed up for an account with us - domains do not get registered to our name.
Any account cancelled or not paid for within the first 60 days will not have the domain paid by us and you will need to pay the domain yourself at the registrar.
We reserve the right to cancel the account at any time for Breach of our T.O.S.
We reserve the right to refund a prorated amount or no refund at all for breach of T.O.S.

Customers may cancel at any time.
Prorata refund within 30 days of Payment excluding free domains and purchased domains.
Refund will be calculated on days of usage less the amount paid for domains names.
Should you request refund of any package that includes a Free Domain name,
then our advertised cost of the domain will be deducted from the refund amount,
and the domain transferred to your selected Hosting Provider.
Cancellations are PERMANENT and no backup data will be available for recovery after cancellations. If you cancel and move to another company then you need to make the needed arrangements with regards to moving your domains as we will then no longer be available to assist.
If your accounts were in good standing we will not delay any domain transfers. If you were a slow payer or had outstanding invoices then you will be responsible for settling any outstanding domain fees at the registrar directly before they will approve the domain transfers. We only pay your domain fees after 60 days at the registrar if your account is in good standing. If your account is not in good standing you will forfeit the domain registration fee to us and will have to pay the domain yourself at the relevant registrar. Domains are registered to the company name/personal name that you used when you signed up for an account with us - domains do not get registered to our name.
Any account cancelled or not paid for within the first 60 days will not have the domain paid by us and you will need to pay the domain yourself at the registrar.

7.) Resource Usage

Users may not initiate the following:
a) Use 25% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, Cron jobs, etc.
b) Run any type of interactive real-time chat applications that require server resources. Remotely-hosted services are fully allowed.
c) Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
d) Run any software that interfaces with an IRC (Internet Relay Chat) network.
e) Run any gaming servers such as counter-strike, half-life, battlefield1492, etc
f) Cron Scripts will be monitored for resource usage and disabled if they interfere with the normal running of our servers.

8.) Bandwidth Usage

You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month.

9.) Price Change

The amount you pay for hosting will never increase from the date of purchase for the period of purchase. We reserve the right to change prices listed on our site, and the right to increase the amount of resources given to plans at any time.
From Time to time Annual increases can be expected on your products and services, we will, where possible keep these increases to a minimum.

10.) Indemnification

Customer agrees that it shall defend, indemnify, save and hold us harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against us, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless any  liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with us; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from Stallion Hosting's server.

11.) Disclaimer

We will not be responsible for any damages your business may suffer. We make no warranties of any kind, expressed or implied for services we provide. We disclaim any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by us and our employees.

12.) Disclosure to law enforcement
StallionHosting may disclose any client information to official law enforcement agencies without further consent or notification to the client upon lawful request from such agencies. We will cooperate fully with all official law enforcement agencies.
All clients need to supply Valid ID documents and Proof of residence when requested.
We will request positive Identification and proof of residence at any time we feel our services are in jeopardy.
Should you be asked for proof of ID and residence, your sites and hosting will be suspended until we have received the requested documents.

13.) Changes to the TOS
We reserve the right to revise our Terms Of Service at any time without notice.